You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! It lasted 10 days and was always closely monitored by a manager and a store lead employee. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Both full-time and part-time jobs are available. Get weekly top MacRumors stories in your inbox. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. US Bureau of Labor Statistics, Computer, and Information Systems Managers. Apple Employee Reviews for Technical Specialist - Indeed About AppleCare service certifications - Apple Support I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. Your day in the Apple Store is filled with a range of focused support and service tasks. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. Copyright Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. This provides the opportunity to progress as you grow and develop within a role. Apple Technical Specialist salaries: How much does a Apple Technical Review the relevant exam preparation guide for detailed instructions on how to prepare. At first I didn't understand why she was so upset about an easily replaceable phone. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . These cookies ensure basic functionalities and security features of the website, anonymously. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Get 20% off your Jamf training if you work in education. 2023 Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Sasha Acosta - ONO: Training Specialist | Customer Success - LinkedIn Apple Technical Specialist - Columbia - Apple - beBee In this role, you wont be expected to repair hardware. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Different together. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Stay up to date with what you want to know. When a customer needs assistance, you quickly assess their situation. Youll grow your career skills, too, because leaders here take an active role in your professional development. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. An Apple digital badge represents your achievement in professional training. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. Our training team can help you book training for your organisation or for a third party. Youll need to be flexible with your schedule. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. When youre authorized or certified in your area of business or expertise, you also represent Apple. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Learn more (Opens in a new window) . Sign up for notifications from Insider! Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. When a customer needs assistance, you quickly assess their situation. They will also learn about the software and hardware they will use on a daily basis. Apple Training As businesses become more reliant on technology, the need for security professionals will continue to grow. Apple is a drug-free workplace. Learn more (Opens in a new window) . We will work with applicants to make any reasonable accommodations. Click here to see the total pay, recent salaries shared and more! Apple certification programs are IT professional certifications for Apple Inc. products. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. And after you've passed an exam, display your verified digital badge on any professional networking site. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. Our training team can help you book training for your organisation or for a third party. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. You get to work with really creative people. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Technical Specialist Salary in India | PayScale Copyright 2023 Apple Inc. All rights reserved. Below, we have recapped what to expect from Apple this March and April based on rumors. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. These cookies will be stored in your browser only with your consent. You may be communicating with customers about technical issues or non-technical issues. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Roles based in Quebec require French language proficiency. It felt pretty good to be able to help this woman. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. Necessary cookies are absolutely essential for the website to function properly. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. I agree to the. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Title(s) held: My official title was "specialist." Apple expert providing guidance and training on Mac support to other support team members. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Each of those locations employs over 100 people totalling about. You also have the option to opt-out of these cookies. Records the default button state of the corresponding category & the status of CCPA. At Apple, were not all the same. The latest news and updates, direct from Apple. Apple is a drug-free workplace. We were thanked for coming and then excused once we had completed our quiz. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. Both full-time and part-time jobs are available. By clicking Sign up, you agree to receive marketing emails from Insider This cookie is used by the map which helps visitors to identify and reach the facility. Recertification exams for unexpired certifications cost $49. Copyright 2023 Apple Inc. All rights reserved. They can also help businesses to develop and implement best practices for protecting their data. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. click here to select a store and view pay information. They offered benefit options such as health care for all employees full- and/or part-time. You may be communicating with other technicians, engineers or managers. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. Top editors give you the stories you want delivered right to your inbox each weekday. Customer loyalty and satisfaction is their number one priority. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. $17-$45/hr Apple Tech Specialist Jobs (NOW HIRING) - ZipRecruiter Geniuses often made $25 to $30 an hour based on their tenure. This can be a very rewarding job, but it can also be stressful at times. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". At Apple, the learning never ends, and team members continually support each other. It was just a few days later when I received my first follow-up call. The entire store team benefits from your commitment to providing the best care for customers. Apple Technical Expert Resume Example - livecareer.com However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. It was a month before any of us would be on the sales floor alone.
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